[ 02 ]Customer retention
Keeping a customer costs
far less than
finding a new one.
Most small businesses pour their whole budget into acquisition and let already-convinced customers drift away for lack of follow-up. This is where effort pays back fastest.
01What's blocking you today
Customers buy once and you never hear from them again.
You have no structured record of who bought what, and when.
Following up takes time nobody on the team has.
You know some customers would buy again. You just don't know which ones.
02How I go about it
01
Map the actual journey
What genuinely happens after a purchase today. Usually: nothing. That gap is the opportunity.
02
Find the moments that matter
The day after purchase, the end of a usage cycle, the contract anniversary. Each moment has its own message.
03
Automate without going robotic
Follow-ups that land at the right time and sound like you, not like a marketing bot.
04
Measure and adjust
We watch what actually brings people back, and cut the rest.
Timing
Set up in 2 to 3 weeks.
03What you get
A clear map of your post-sale customer journey
Automated, personalised follow-up sequences
Centralised tracking of your customers and their history
Messages written for you, in your voice
A simple dashboard showing what works
04Who it's for
Small businesses that already have customers (the hard part is done) but no system to bring them back.
Does this match what you need?
Write me two lines about what you're trying to fix.
I answer within 24 hours.